Built by someone who worked inside a firm on the systems side. Not an attorney.
Close enough to see where things break. Far enough away to actually fix them.
Most of the problems aren't about one piece of software. They're about how everything fits together once people start using it.
Clio is where that shows up first in a lot of firms. It works fine until records get messy, which they do. Contacts duplicate. Matters link to the wrong people. Data drifts. At some point nobody fully trusts what's in there.
That's not a Clio problem. It's a systems problem. Data, workflows, and tools falling out of sync over time.
The same thing shows up outside of legal. Order tracking, queue management, customer communication. Different industry, same pattern. Things work at first. Then volume hits, edge cases pile up, and people start patching around the system.
That's where this work lives.
Find the gap. Fix the flow. Make the system hold up under real use.
Totally Legitimate Business, LLC is the legal entity.